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  • How does the Credit system work?
    Every month, you will receive $30 credits in your wallet upon your monthly subscription renewal. You can use your credit to purchase books on the checkout page.
  • How do I use my credit to purchase books?
    Once you've selected the books you'd like to purchase, click on "Checkout." On the Checkout page, enter the coupon amount equivalent to the cost of the book(s). Pro tip: Enter the exact number that you see as an example in the Redeem points field. For instance, in the image below, if the book's value is $6, the redeem field prompts the reader to enter "6."
  • How do I check my remaining credit?
    You can check your remaining credits in "My Wallet," which is accessible under your initials in the top right corner.
  • Is there an expiry date for the credits in my wallet?
    No, currently there's no expiry date for the credits you have earned through your monthly or annual subscription.
  • Do I need to use the entire credit in one check out?
    Unlike our previous coupon system, you are free to use your credit as and when needed, and there's no requirement to use the entire credit in one transaction.
  • How do I get the books after purchase?
    You will receive an email with the download links of the purchased books.
  • What’s the expiry date of download links for the books after purchase?
    The download links expire after 30 days. Please ensure that you download all the books within 30 days of purchase.
  • How do I reach out for support?
    Please use the ‘Contact Form’[ENTER LINK] link to reach out to us.
  • What are the different types of subscriptions and what is the cost?
    Currently, we offer two types of subscriptions: Monthly and Annual.
  • Can I open my eBooks on multiple devices?
    What format are the eBooks in? (older book are in both epub and mobi formats, but we will be moving to just epub in the future since Amazon has stopped supporting mobi, and they were the only ones using it). How do I load up my books (there are links to videos on the current site for various devices like the Kindle. We can link the same videos and copy the content from the current site).
  • Can I open my eBooks on multiple devices?
    What format are the eBooks in? (older book are in both epub and mobi formats, but we will be moving to just epub in the future since Amazon has stopped supporting mobi, and they were the only ones using it). How do I load up my books (there are links to videos on the current site for various devices like the Kindle. We can link the same videos and copy the content from the current site).

If your question wasn't answered in the FAQs, use the below form to contact us for help!

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