Question 1

How does the Credit system work?

Accepted Answer

Every month, you will receive $30 credits in your wallet upon your monthly subscription renewal. You can use your credit to purchase books on the checkout page.

Question 2

How do I use my credit to purchase books?

Accepted Answer

Once you've selected the books you'd like to purchase, click on "Checkout." On the Checkout page, enter the coupon amount equivalent to the cost of the book(s).

Pro tip: Enter the exact number that you see as an example in the Redeem points field. For instance, in the image below, if the book's value is $6, the redeem field prompts the reader to enter "6."

Question 3

Where can I see my remaining credits?

Accepted Answer

Check your remaining credits in "My Wallet"! Just click on your initials at the top right corner to access it.

Question 4

Is there an expiry date for the credits in my wallet?

Accepted Answer

No, currently there's no expiry date for the credits you have earned through your monthly or annual subscription.

Question 5

Do I need to use the entire credit in one check out?

Accepted Answer

Unlike our previous coupon system, you are free to use your credit as and when needed, and there's no requirement to use the entire credit in one transaction.

Question 6

How do I get the books after purchase?

Accepted Answer

You will receive an email with the download links of the purchased books.

Question 7

What’s the expiry date of download links for the books after purchase?

Accepted Answer

The download links expire after 30 days. Please ensure that you download all the books within 30 days of purchase.

Question 8

How do I reach out for support?

Accepted Answer

Please use the contact form on our Contact page to get in touch with us. Click here to be redirected to the Contact page.

Question 9

What subscription plans do we offer and how much do they cost?

Accepted Answer

We’ve got you covered with two plans: Monthly and Annual. Choose what works best for you!

Question 10

Can I open my eBooks on multiple devices?

Accepted Answer

Yes, your books are downloadable and you can access them on multiple devices as there is absolutely no hardware requirement for reading our books.

Another bonus: Our books are forever yours to keep.

Frequently asked questions